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New Message Replay technology — a safety net for your migration emails
Trusted by 10,000+ businesses since 2014

Migrate your tenant.
Zero emails lost.

The enterprise-grade email queuing service that holds your messages safely for up to 45 days while you complete your Office 365 or Google Workspace tenant migration. Zero email loss guaranteed.

SOC 2 Certified One fixed price Self-service setup

What Is Tenant Migration?

Tenant Migration is an email queuing service that captures and holds all incoming email during Office 365 or Google Workspace tenant-to-tenant migrations. When you delete an old tenant and recreate a new one, there is a 4-8 hour window where email cannot be received. Tenant Migration eliminates that risk by queuing messages for up to 45 days and releasing them when your new tenant is ready — with Message Replay as a safety net if delivery issues occur. The service is entirely self-service, requires only an MX record change to activate, and is trusted by over 10,000 businesses worldwide. SOC 2 Type II certified and priced at a flat $647 with no per-mailbox or per-message fees, Tenant Migration is the standard solution IT professionals rely on to prevent email loss during critical infrastructure changes.

The Risk is Real

Why Is Email Queuing Critical During Tenant Migrations?

The Problem

  • Email loss during tenant deletion and recreation (4-8 hour lag before domain can be re-added)
  • Configuration errors causing bounced emails
  • No second chances when delivery fails
  • NDR notifications confuse original senders

Our Solution

  • Instant queuing - emails captured immediately
  • Geographic diversity - USA & EU zones
  • Prevents NDRs to original senders
  • Real-time queue management portal
  • Fully cloud-based SOC 2 certified platform

No Hidden Costs. NO SURPRISES.

One fixed price for complete peace of mind during your migration

No one ever got fired for using TenantMigration.com

Simple 3-Step Process

How Does Tenant Migration Prevent Email Loss?

Tenant Migration prevents email loss through a simple three-step process that takes approximately 15 minutes to set up. You point your domain's MX records to our servers, which immediately begin capturing and queuing all incoming email. While your emails are safely held for up to 45 days on our SOC 2 certified infrastructure, you complete the tenant deletion and recreation on Office 365 or Google Workspace. Once your new tenant is configured and ready to accept mail, you release all queued messages with a single click through our real-time portal. Message Replay technology provides an additional safety net — if any delivery fails due to a configuration issue, you can fix the problem and replay those messages without losing a single email.

1

Update MX Records

Point your domain's MX records to our servers to start capturing emails immediately. We provide exact records to copy-paste.

2

Configure Destination

Set up your new server to accept emails from our IP addresses. Allowlist our IPs and verify connectivity.

3

Release & Deliver

Once your new tenant is ready, release queued emails with a single click. Message Replay catches any delivery failures.

MX Record Configuration
Step 1: Update your MX records

# Remove existing MX records, then add:
Priority  Host     Value
10        @        mx1.mailhop.org
20        @        mx2.mailhop.org

Step 2: Verify queuing is active

$ dig MX acme.com +short
10 mx1.mailhop.org.
20 mx2.mailhop.org.

MX records propagated successfully
Queuing active: 2,847 emails held
Zero emails lost during migration

Step 3: Release when ready
All emails delivered to new tenant
Step-by-Step Timeline

Migration Timeline

Follow this step-by-step timeline to ensure a smooth and secure email migration process with zero data loss.

Phase 1 · 48 hours before

Pre-Migration Planning

  • Update DNS TTL to 600 seconds
  • Update IP allow list for our IPs
  • Back up existing MX records
  • Evaluate spam/virus filtering settings
Phase 2 · 2 hours before

Migration Initiation

  • Login to client portal
  • Update DNS to custom mailhop.org MX
  • Confirm emails queuing (blue icon in portal)
  • Remove other MX records
Phase 3 · During migration

Active Migration

  • Review message log for queuing confirmation
  • Send test message
  • Emails queue for up to 45 days
Phase 4 · After migration

Post-Migration Verification

  • Confirm IP allowlisting
  • Verify users/groups/settings
  • Update destination server
  • Verify email delivery (green icon in portal)
  • Update MX records to new tenant
Phase 5 · 24 hours after

Final Cleanup

  • Review logs for any remaining emails
  • Remove custom mailhop.org MX
  • Close your account - all data and backups are securely deleted

Important Migration Notes

Blue Icon = Queuing Active

When you see the blue icon in the message log, emails are being safely queued and stored.

Green Icon = Delivery Active

The green icon indicates emails are being delivered to your new tenant successfully.

Built for Enterprise. Accessible to All.

What Features Does the Email Queuing Service Include?

Tenant Migration provides a complete set of enterprise-grade features designed to eliminate email loss during Office 365 and Google Workspace tenant migrations. The service includes geographically diverse queuing zones in the USA and EU for GDPR compliance, a real-time web portal for monitoring and releasing queued messages, and our proprietary Message Replay technology that acts as a safety net when initial delivery fails. Every plan covers unlimited mailboxes with no per-user fees, 45-day email retention, full SPF/DKIM/DMARC authentication preservation, and 24/7 expert support. Setup takes approximately 15 minutes and requires only a single MX record change — no software to install, no agents to deploy.

Geographically Diverse Zones

USA and EU zones with regional selection for GDPR compliance and optimal performance.

Real-Time Portal

Real-time portal to view and release queued messages with a single click.

24/7 Availability

24/7 availability to store emails when your main server is down.

Unlimited Mailboxes

Unlimited mailboxes and forwards -- no per-user or per-mailbox charges.

Works with Any Email System

Compatible with Office 365, Google Workspace, Exchange, or any email server.

45-Day Retention

Emails held up to 45 days or until account termination.

Message Replay

Safety net technology for redelivery when initial delivery fails -- giving admins a second chance.

High-Capacity Servers

High-capacity servers built to handle large volumes of emails.

Email Authentication Preserved

SPF, DKIM, and DMARC records handled correctly for seamless delivery.

10,000+
Businesses Served
45 days
Email Retention
0
Emails Lost
2014
Founded
Always Here When You Need Us

24x7 Expert Support

Our technical experts are available around the clock to ensure your migration succeeds

Phone Support

1-866-925-2669

Email Support

support@tenantmigration.com

Live Chat

Instant help when you need it

Visit Support Portal
No Hidden Costs. No Surprises.

How Much Does Tenant Migration Cost?

Tenant Migration uses simple, transparent pricing with no hidden fees. The base Tenant Migration Queue plan costs $647 as a one-time fee, while the Email Forwarding and Hybrid Approach plans are $747 each. Every plan includes unlimited mailboxes, unlimited storage, and unlimited messages — there is no per-user or per-email metering. You also get SOC 2 Type II certification, 45-day email retention, Message Replay technology, and 24/7 expert support included at no extra charge. One fixed price covers your entire organization regardless of size.

From $647

one-time fee · SOC 2 certified · 45-day retention

Get Your Free Migration Planning Guide

Learn the complete step-by-step process for a successful tenant migration. Includes checklists, timelines, and best practices from 10,000+ successful migrations.

Common Questions

What Are the Most Common Questions About Tenant Migration?

What does your service NOT do?

Important: We are an email queuing service only. We do NOT migrate files, users, data, calendars, contacts, or any other tenant information. We specifically handle email queuing during your tenant migration to ensure no emails are lost while you move everything else. Think of us as a temporary mailbox that holds your mail while you're moving to a new address.

What's the difference between Tenant Migration Queue and Email Forwarding?

Tenant Migration Queue queues emails when your tenant is offline and releases them when ready. Email Forwarding provides zero downtime by immediately forwarding emails to placeholder addresses or .onmicrosoft.com accounts during migration. The Hybrid approach lets you forward critical addresses while queuing the rest.

What's the difference between Email Forwarding and Hybrid?

Email Forwarding requires you to define every user and their forwarding destination, providing zero downtime for all configured addresses. Hybrid combines both approaches: you can forward up to 10 high-value email addresses (like CEO, sales, support) for zero downtime delivery, while all other users are automatically caught in the queuing system. This gives you the best of both worlds - immediate delivery for critical addresses without the need to configure every single user in your organization.

How long are emails retained?

Emails can be held at your request for up to 45 days, giving you plenty of time to complete your tenant migration. Once delivered and you terminate the service, all emails are securely deleted according to our secure deletion policies.

Do you have mailbox, storage, or message limits?

No. Unlike other services, we have no limits on mailboxes, storage, or messages. Our flat fee covers unlimited usage during your migration. That said, if you're a massive enterprise, we'd appreciate a heads up before you start. Your price won't change, but it's nice to chat before something this important for your organization - we want to ensure everything goes perfectly for you.

How does Message Replay work?

Think of it as a DVR for your emails (for those who remember them). If delivery fails due to a configuration issue, you can essentially rewind time and replay the message delivery after fixing the problem - all before panic sets in. No more "those emails are gone forever" moments. Just fix, replay, and deliver.

What about NDR notifications?

We prevent NDR (Non-Delivery Report) notifications from being sent to original senders during migration. This avoids confusion and maintains professional communication with your contacts.

What compliance certifications do you have?

We are SOC 2 Type II certified. We also provide Data Processing Agreements (DPA), Cloud Services Terms, and complete responses to standard security questionnaires.

How quickly can I get started?

This is a completely self-service product. Complete your order and the migration service is ready to run immediately. Just follow the instructions in the email - you'll be queuing emails within minutes.

Which email platforms do you support?

We support all email platforms including Office 365, Google Workspace, Exchange, and any other email server. We're completely mail server agnostic.

What happens to my data after migration?

Once your emails are delivered and you terminate the service, all emails are securely deleted according to our strict data deletion policies. We ensure complete data removal with no retention beyond your service period.

Can't I just set up a server to do this myself?

Absolutely yes! Our suggestion would be to use a VPS provider like DigitalOcean, configure an email server like Postfix, request unblocking of port 25, test compulsively, and in the 4+ hours it takes (not including support requests to unblock port 25), you could have moved onto more important migration tasks. Plus, you'd lose our Message Replay safety net feature and 24/7 support. For $647, we handle all the complexity while you focus on what matters - your actual tenant migration.

What if I'm moving between Office 365 and Google Workspace?

This is an email migration, not a tenant migration. A tenant migration is a very specific issue where you can't assign the same domain to multiple accounts simultaneously on the same provider (like moving between Office 365 tenants). However, you CAN have the same domain on different providers. So for 365-to-Google or Google-to-365 moves, you typically just need to change MX records - no email queuing required. That said, some customers still prefer using our service during their migration window for extra safety and the ability to control email flow timing.

How are SPF, DKIM, and DMARC handled?

When configured correctly, SPF, DKIM, and DMARC records are properly identified and handled without any issues on delivery. Our servers maintain the authentication chain, ensuring your emails pass authentication checks and maintain their reputation during the migration process.

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